Terms of Service

1. Agreement to Terms

By accessing and using the Hadada Safaris website and booking our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services. These terms apply to all visitors, users, and clients of Hadada Safaris.

We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes. We will make reasonable efforts to notify you of material changes via email or a notice on our website.

2. Definitions

• "Company," "we," "us," "our" refers to Hadada Safaris, a registered tour operator based in Arusha, Tanzania.
• "Client," "you," "your" refers to the person or persons booking or participating in our safari services.
• "Services" refers to all safari tours, Kilimanjaro treks, beach holidays, cultural tours, and related travel services offered by Hadada Safaris.
• "Itinerary" refers to the detailed travel plan provided to you after booking confirmation.
• "Third-party providers" refers to lodges, airlines, ground operators, and other service partners we work with.

3. Booking & Payments

3.1 Booking Confirmation

A booking is confirmed only upon receipt of the required deposit and our written confirmation. A booking request alone does not constitute a confirmed reservation. We will send you a confirmation email with your itinerary and booking reference upon successful processing of your deposit.

3.2 Pricing & Deposits

All safari bookings require a deposit of 30% of the total trip cost to confirm your reservation. The remaining balance is due 45 days before your departure date. Bookings made within 45 days of departure require full payment at the time of booking. All prices are quoted in USD unless otherwise specified and are subject to change without prior notice until a booking is confirmed.

3.3 Payment Methods

We accept payment via bank transfer, credit card (Visa and Mastercard), PayPal, and M-Pesa. Credit card payments may incur a processing surcharge of up to 3.5%. Bank transfer fees are the responsibility of the sender. All payments must be made in full before the start of your safari.

3.4 Price Adjustments

Hadada Safaris reserves the right to adjust pricing due to significant changes in park fees, government taxes, fuel costs, or accommodation rates beyond our control. Any such changes will be communicated promptly, and you will have the option to accept the revised price or receive a full refund of amounts paid.

4. Cancellation & Refund Policy

4.1 Client Cancellations

4.2 Company Cancellations

In the rare event that Hadada Safaris must cancel a trip due to circumstances beyond our control (such as natural disasters, political unrest, or pandemic restrictions), we will offer a full credit toward a future safari or a refund minus any non-recoverable costs already incurred on your behalf.

4.3 No-Shows

If you fail to arrive for your scheduled safari without prior cancellation, no refund will be provided. This includes missed flights, visa issues, or other travel disruptions not caused by Hadada Safaris.

5. Travel Insurance

Comprehensive travel insurance is mandatory for all Hadada Safaris trips. Your insurance must cover:

• Medical expenses and emergency medical treatment
• Emergency evacuation (including air ambulance and helicopter rescue on Kilimanjaro)
• Trip cancellation, curtailment, and interruption
• Personal liability and legal expenses
• Baggage loss, theft, and delay
• Adventure activities (including high-altitude trekking and wildlife safaris)

We reserve the right to request proof of insurance before your safari commences. Hadada Safaris accepts no liability for any loss, damage, injury, or expense arising from lack of adequate insurance coverage.

6. Health & Safety

It is your responsibility to ensure you are in adequate health and fitness for the safari activities you have booked. Certain activities — including Kilimanjaro treks, walking safaris, and balloon flights — carry inherent risks that you must be prepared for.

• Consult your physician before travel and obtain all necessary vaccinations and medications for Tanzania
• Inform us of any medical conditions, allergies, or disabilities that may affect your participation
• Follow all safety briefings and instructions provided by our guides and camp staff
• Never approach or feed wild animals — maintain a safe distance at all times
• Do not participate in activities if you are under the influence of alcohol or drugs

Hadada Safaris provides safety briefings before all activities and our guides are trained in first aid, but we cannot eliminate all risks associated with wildlife encounters and wilderness travel.

7. Liability

Hadada Safaris acts as an intermediary between you and various service providers including lodges, airlines, ground operators, and activity providers. While we carefully select and vet all partners, we cannot accept liability for the acts, omissions, or defaults of these third-party providers.

Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of enjoyment, disappointment, or emotional distress.

For full details on how we handle your personal information, please see our Privacy Policy.

8. Kilimanjaro-Specific Terms

Climbing Mount Kilimanjaro carries additional risks and requirements:

• All climbers must complete a medical questionnaire before the trek
• The minimum age for Kilimanjaro climbs is 10 years old
• We reserve the right to turn back any climber showing signs of altitude sickness or who is unable to continue safely
• Porter welfare is important to us — we adhere to the Kilimanjaro Porters Assistance Project (KPAP) guidelines
• Tip guidelines for the mountain crew will be provided in your pre-departure pack
• Successful summit attempts cannot be guaranteed — weather and health conditions may prevent reaching the summit

9. Intellectual Property

All content on this website — including text, images, logos, graphics, design, and software — is the property of Hadada Safaris or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, modify, or use any content from this website without prior written permission
• Sharing our content on social media with proper attribution to Hadada Safaris is welcomed and encouraged
• The Hadada Safaris name, logo, and brand identity are registered trademarks and may not be used without authorization
• Photographs taken during your safari are yours to use personally; however, images featuring other guests require their consent

10. Complaints & Disputes

If you have a complaint about any aspect of your safari, please raise it with your guide or camp manager immediately so we can address it during your trip. If the issue remains unresolved, please contact our office in writing within 28 days of the end of your trip.

Any disputes arising from these terms or your booking shall be governed by the laws of the United Republic of Tanzania and subject to the exclusive jurisdiction of the courts of Tanzania. We will always attempt to resolve disputes amicably through mediation before pursuing legal action.

11. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations caused by events beyond their reasonable control, including but not limited to natural disasters, pandemics, acts of terrorism, war, civil unrest, government actions, strikes, or severe weather conditions. In the event of force majeure, we will make reasonable efforts to provide alternative arrangements or a credit for future travel.

12. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the intent of the original provision.

13. Contact

For questions about these Terms of Service, please contact us: